Customer Testimonials
Carl Seehoffer, Service Dept. Manager is the only reason I go to Rusnak. His care for customers is exemplary. He understands and remembers customers and solves any issues prudently. I also had a great conversation with Art Simcox. He is very nice and seasoned service advisor and I really appreciate his diligence as well.
I had an outstanding experience with Rusnak BMW. The staff was professional, knowledgeable, and genuinely focused on providing excellent customer service. The entire process was smooth, transparent, and stress-free. They took the time to answer all my questions and made sure I felt confident with my decision. I highly recommend Rusnak BMW to anyone looking for a first-class car-buying experience. Kudos to Alex Kountouris, our sales person for his friendliness and great customer care. I would recommend him for a reward.
Zack in service is always amazing. Had nothing but great service here. My go dealer!!
As always, the service team got me in quickly and was very thorough on their inspection and repair repairs to my vehicle.
As usual my service experience at Rusnak BMW was. Josh took care of everything. I even received a video of my car inspection. Good job.
Super friendly staff; honest and direct in their negotiations. I’ve used them in the past for service on a different car and the service staff is equally good.
Renee was awesome as always. Very helpful and intuitive to my logistics. Communication was on point.
Great experience at Rusnak BMW Thousand Oaks. Easy transaction. Financing approval was handled before showing up at the dealership to secure the vehicle. Price was very reasonable, and my experience with the sales team and finance department were top-notch. Highly recommend this dealer and I will return when it’s time for another vehicle.
Josh Gates was awesome and I really appreciated how thorough and patient he was explaining everything that needed to be done to the car
Zach is the man! Always takes extra good care of me and my car!
Beyond incredible, Josh was super duper. The Best
I brought my car in for my oil change appointment at 11:00. I had planned to wait for what should be a 30 minute service, but was informed that because they were backed up and it was so close to lunch, my car wouldn’t be ready until at least 2:00. It ended up being closer to 3:00. At least Rusnak paid my Uber transportation home and back.
They tried to sell me on two additional services because “they were almost due”. Rear brake pads replacement ($327) and Brake fluid flush ($325). I declined both and later verified using my car’s computer system that these ... Read More Google - May 25, 2026
Vic was great! Kept me informed every step of the way!
I value having the same service advisor (Vick) with all of my car maintenance needs. He’s trustworthy and transparent.
Professional and great experience!
This is the 5th vehicle I have purchased from RUSNAK BMW, and once again, they have proven why they are the best in the business. Having worked with them for years, I can confidently say that their level of service and professionalism remains unmatched.
A huge thank you to my salesperson, Vitaly, for his honesty, expertise, and for making the entire process completely seamless and pressure-free. I also want to highly commend Nancy, the finance manager, her paperwork handling is always transparent, efficient, and incredibly fast.
If you value a trustworthy, personalized approach and long-term reliability, I highly recommend this ... Read More DealerRater - May 20, 2026
A very good salesperson. But the same old hassels at closing. Pushing customer to add more stuff they don’t want and extra insurance. Much wasted time The electronics remain confusing in this BMW and the “genius” assigned to help was knowledgeable but annoyingly impatient.
excellent service from start to finish.
Rex is an amazing, knowledgeable, honest and handsome young man! We are so happy with the experience him and his team provided us. This review is long overdue but thank you again Rusnak BMW for assisting our family in getting the car we dreamed of.
My service advisor was on time, listened to the issues I had with my car and got me set up with a loaner car quickly. Very nice.
Supper good my advisor grate
Rusnak BMW is a well stocked, well run, dealership that helped me purchase my preowned, certified BMW X3. Nesser and the team were very helpful, polite, kind and knowledgeable. I recommend this dealership.
Excellent service and customer care
The term 'stealership' does not apply to Rusnak BMW Westlake. Vick did an incredible job taking care of us with very reasonable prices. 10/10
Friendly people, great service, dependable, and reliable repairs. Easy to get and schedule service appointments and car is always ready when promised.
Efficient, fit me in last minute, easy check in, good customer service, fair price, link to pay online, whole service appointment easy
Very fast , professional, John Ives was especially very nice. Highly recommend
Overall, it was first class service from beginning to end! Took me was the best service manager!
Had to take my I5 in for a time based service (cabin filter, brake fluid, and overall inspection). I also had a factory recall issue addressed. Renee, my service advisor, got me and the car checked in and completed all the tasks within 2 hours - plus had the car washed. When I asked how much the bill would be she said it was complementary. Since I decided to wait for the car she kept informed of the status frequently. Please compliment Renee for her diligence. Also the young man who detailed my car.
Vic at Rusnak BMW was a top notch service advisor , great communication, fast service and all around great experience!
ha my Ix Drive 50 in for an annual heckup. Art, my service writer did an excellent job working with me, he communicated wwell and made sure that everything I needed checked got follow up and the mechanics installed the updated software my vehicle required. Highly recommended - from purchasing through servicing my experience with Rusnak has been outstanding.
Very pleased with Ryan Bosman professionalism and calm manner. This is our 2nd BMW purchase from Rusnak BMW with Ryan as our sales consultant
Rey Silva was extremely helpful and knowledgeable and customer friendly
My car was immediately taken to service and I didn’t have to wait to speak to a service advisor. I received a loaner and was advised of the repairs needed in a timely manner. Everything from there went well.
This was my second time using Rusnak BMW. I’ve used their other dealerships for other makes and they are fantastic. My service advisor was Jennifer and she took great care of my issues. Great communication! Also, realistic timelines were provided and met. The issue with the car was significant but it was all handled professionally. The competitor in the area was constantly trying to upsell me with other services, but this wasn’t the case here. Thank you for everything.
I am so grateful to John, my service advisor at Rusnak BMW. Whenever I have an issue with my car, I call John and he helps me figure out and guides me on what I need to do to repair my car. I feel so lucky to be able To have a trustworthy service repair advisor such as John Ives!
I came in for routine service. My service advisor was outstanding. He provided me with a loaner vehicle and provided quality updates. I drove the extra miles for this service and it was worth. Thank you Rusnak
My service advisor was very helpful and knowledgeable. Work was done well and ahead of promised time. And they did a great job on the car wash too.
Art Simcox continues to provide great service.
John the service advisor went above and beyond for my son and me. I would highly recommend this BMW dealership
Darren never followed up with my order and I was disappointed coming in to discuss about it. Was thrown away he said "he was busy" and gave an attitude in front of my wife.
Everyone was polite and helpful, and I felt like they were trying to get my purchase done as quickly as possible for my convenience.
I had the pleasure of working directly with Nasir Khan and it was like family from the moment we met. I am getting my sixth bmw in a row I had a seven series then 4 640-650 convertibles and now on my second X-5 over the last more than 20 years. Love my bmws and Nasir is not only crazy knowledgeable about your awesome product but we developed a friendship instantly and not sure many can say that about a buying leading a car experience. He is the face of your dealership and I think you have an amazing person that speaks ... Read More DealerRater - Apr 8, 2026
Rusnak BMW of Thousand Oaks recently called me for a recall on my X5. Everything went very smooth and they got me in and out within a few hours. John is my service provider and he's so thorough. He is always on top of what the car needs, explains easily and with reassurance. John is quick, friendly, and has such a kind demeanor. He's the very best at this dealership.
good service department.
A+++ dealership! I’ve purchased cars from various Audi and BMW dealers this by far has been the most pleasant and smoothest experience. Lecoya and Stephen in the sales and financing department assets to the company.
⭐⭐⭐⭐⭐ I had an excellent experience with John Ives at the Rusnak BMW service center. From start to finish, he was professional, knowledgeable, and genuinely focused on making the process smooth and stress-free. He kept me updated throughout and made sure everything was handled perfectly. If you’re looking for top-notch service and someone you can trust with your car, I highly recommend asking for John!
Let me just say this, I’ve been to many service departments in Los Angeles county and I consistently have had the best experiences at Rusnak. They are the friendliest and most reliable and efficient people I know.
By far, one of the best dealerships I’ve ever purchase from! I’ve dealt with various BMW, Audi dealerships, RUSNAK BMW by far has been the best experience.
Preparation for my visit was well above par. The team’s customer service transparency, communication and thoroughness throughout the entire process was amazing.
I drove over two hours to visit this dealership and they made the experience extremely enjoyable. Fully intend to purchase from again in the future.
My sales advisor Lecoya definitely an asset to the company. Her customer service, attention to detail and expertise on the product is second ... Read More DealerRater - Mar 30, 2026
Vick as always is the absolute best!
Rusnak is professional, service first, kind care, and easy to deal with! Our experience was the best car buying moment we have ever had. From now on, all cars in my family will stay in the rusnak group. Not kidding. It was outstanding.
My service advisor, Vick is really rude!
Great service. Ask for John
Professionals all around. They are the difference between a car buying process and a car buying experience.
I believe his title was “general sales manager” his name was Robert. This guy was friendly at first but we soon realized he was just trying screw our family over. I would stay away from this dealership with this management involved.
Art is a true professional and I couldn’t be more grateful for his assistance.
Great Service: Worked with me on offering the best dealer repair cost. I have been working with Vick Deukmanian for many years. Top-notch individual that goes beyond the level of service expected.
Great working with Vic Deukmanian. Can't speak for anyone else.
Great job diagnosing and fixing the alarm issue om my M440 cabriolet. The video that Richard the technician sent that showed step by step what he diagnosed and needed to correct was awesome! Art my service advisor was great too! Very satisfied with the whole process and results.
I had a great experience buying my 5 series. Will definitely be back even though it’s 30+ minutes from my house
Kevin is the best if you’re looking for a sales rep and Renee for service.
The folks at Rusnak BMW took great care of me and my car.
Amazing!
Vick and company were able to diagnose my issue quickly and get me back on the road the next day. Really appreciate the effort they put forth.
John I. was amazing. Took care of everything and made the experience simple.
The sales service was professional and comfortable. No irritation or pressure . The facility was clean and fresh
Excellent as usual
John, I'ves did a wonderful job of service and exceptional job of communication.
My service advisor took her time to explain what was going to be done and after service was complete she also explained what was done.
Zach was amazing helped and was very professional
Shoutout Josh Gates for always getting my car out in perfect condition. He has replaced my headlights and fixed an oil leak when it was needed and always had my car out on time. 10/10 service
Drove all the way from Fontana not knowing what would my experience be. Best customer service made my process easy bought a 2023 X3 M40i quick service no hassle will be coming back here for my next vehicle! Ask for Gabby the manager and or rex.
Art is great. Makes sure to take care of all the details. Much appreciated.
